Returns

Returns policy

Goods are exchanged or returned in accordance with Article 6.362 of the Civil Code of the Republic of Lithuania (Exchange and return of goods) and the Resolution of the Government of the Republic of Lithuania on the approval of the Retail Trade Rules.

Important: If you have chosen delivery by courier service and notice damage to the packaging when receiving the parcel, inform the courier who delivered it or the pickup point staff immediately and ask them to draw up a packaging damage report. Once the ordered goods have been accepted and the delivery document has been signed without remarks, the parcel is deemed to have been delivered in good order.

We undertake to replace goods of inadequate quality or refund the money paid for them if the goods are of inadequate quality through the fault of the seller or manufacturer and no damage caused by the buyer has been established.

Information on weekdays 9:00–17:00, by phone: +37066529579, or by email: [email protected]

Withdrawal from the contract. Exchange and return of goods

Food products of adequate quality cannot be exchanged or returned.

Goods of inadequate quality are exchanged for goods of adequate quality, and goods are returned, in the cases and under the conditions laid down in Articles 6.3641, 6.3642 and 6.3643 of the Civil Code and in accordance with RESOLUTION OF THE GOVERNMENT OF THE REPUBLIC OF LITHUANIA “ON THE APPROVAL OF THE RETAIL TRADE RULES” (No. 697 of 11 June 2001).

You can submit a complaint about a defective product by email to [email protected]. In your complaint, describe the situation – how and when you noticed the quality defects – and what the defects of the purchased product relate to or how they manifest themselves. Attach to your complaint a photo of the defective product clearly showing the described defects, together with the receipt or another document confirming the purchase of the product.

Defective food products may be exchanged or returned within the shelf life indicated on the packaging or label.

If the Seller does not have the ordered Goods, it shall refund the money paid by the Buyer for the Goods no later than within 14 (fourteen) calendar days of the date of the order, informing the Buyer of the situation accordingly.

A Buyer who considers that their rights and legitimate interests have been infringed by UAB Švenčionių vaistažolės has the right to apply to the State Consumer Rights Protection Authority, Vilniaus g. 25, LT-01402 Vilnius, website https://www.vvtat.lt/, or via the centralised online dispute resolution platform (ODR) https://webgate.ec.europa.eu/odr, or to bring the matter before a court.