Terms and conditions of sale

1. General provisions

1.1. These terms and conditions for the sale and purchase of goods (hereinafter the “Rules”) set out the general conditions for using the online shop www.onelife.lt (hereinafter the “Shop”).

1.2. The goods listed in the Shop are sold to the Buyer by UAB Švenčionių vaistažolės, registered office: Adutiškio g. 3, Švenčionys, LT-18109, company code 178605343, VAT code LT78053413 (hereinafter the “Seller”).

1.3. These Rules are a legally binding document for the Buyer and the Seller and, from the moment the Buyer places and pays for the order, become the contract for the sale and purchase of Goods concluded between the parties (hereinafter the “Contract”).

1.4. The Buyer is deemed to have read the Rules upon ordering the Goods.

1.5. The Seller reserves the right to change, amend or supplement the Rules; the Rules in force at the time the order is placed shall apply.

2. Registration and processing of personal data

2.1. To use the Shop and purchase the goods offered there, the Buyer adds the selected Goods to the Shopping basket, clicks the “BUY” button and, having confirmed that they have read the Rules, entered their personal details (first name, surname or name and code of the legal entity, telephone number and email address (if delivery by courier service is chosen)) and selected a delivery method, submits the order for further processing (and carries out the subsequent steps related to payment for the Goods, as set out in clause 3.2 of the Rules).

2.2. The Buyer is responsible for ensuring that the details provided when placing the order are accurate, correct and complete. If the details provided by the Buyer change, the Buyer must inform the Seller immediately.

2.3. By providing their details, the Buyer also grants the Seller the right to collect, store, organise, use and process, for the purposes set out in these Rules, any and all personal data that the Customer provides directly or indirectly when placing an order for Goods in the Shop.

2.4. The personal data provided by the Buyer will be processed in compliance with the requirements of the Law on Legal Protection of Personal Data of the Republic of Lithuania and other legal acts of the Republic of Lithuania governing the processing and protection of such data.

2.5 The Buyer's personal data will be used to sell and deliver goods, issue accounting documents, refund overpayments and/or money for goods returned by the Buyer, and fulfil other obligations arising from the sale and purchase contract.

2.6. The personal data provided by the Buyer will be used exclusively by the Seller and its partners with whom the Seller cooperates in delivering the Goods and/or providing other services related to the placing or fulfilment of the Buyer's order.

2.7. For statistical purposes, the Seller may use data not directly related to the Buyer as a person, i.e. data on the goods purchased. Such statistical data will be collected and processed in a way that does not allow the Buyer's identity or any other personal data by which a person could be identified to be disclosed.

2.8. The Buyer's personal data will be kept for no longer than required by the specified purposes of data processing. When the personal data are no longer needed for the purposes of processing and/or the specified retention period has expired, they will be destroyed.

3. Prices and payment

3.1. Goods are sold to the Buyer at the prices valid in the Shop at the time the order is placed.

3.2. The Buyer pays for the goods via online banking – this is a prepayment made through the Swedbank online banking system used by the Buyer;

Card payment: for your convenience, you can pay for your goods by payment card. If you choose this payment method, your order will be paid immediately!

If you choose to pay by bank transfer, a transfer with the required details will be generated for you. Once the transfer has been made, we will know about it straight away and will be able to process your order.

For other payment options, please contact us: [email protected]

IMPORTANT! Card payments can only be made if the bank that issued your card participates in secure online payment programmes (MasterCard SecureCode or Verified by Visa). After entering your card details, you may be redirected to your card issuer's page to enter a security code, which is required to confirm your identity. If the payment is not confirmed, please contact the bank that issued your card or choose another payment method.

4. Delivery of goods

Free delivery – when your basket total exceeds €35 incl. VAT;

4.1. The Shop sells and delivers goods throughout Lithuania.

4.2. For delivery conditions, options, rates, delivery times and information about our partners, please see the Delivery Rules.

4.3. Parcels sent to a parcel locker must be collected within 7 calendar days of receiving the delivery notification by email or SMS. If the ordered goods are not collected within this period, they will be returned to the Seller.

4.4. If a parcel has not been delivered or has been lost, claims are accepted within 30 calendar days of the order being fulfilled, i.e. from the date the parcel was delivered. Order fulfilment is recorded in the management systems of our partners – the parcel carriers. Once this period has passed, claims regarding undelivered or lost parcels are no longer accepted.

4.5. Goods are delivered to the Buyer within the time frames stated in the product descriptions; however, these time frames are approximate. They do not apply if the goods are not in stock at the time, in which case the Buyer is informed separately. By accepting the Rules, the Buyer agrees that in exceptional cases delivery may be delayed due to circumstances beyond the Seller's control. In such cases, the Seller undertakes to contact the Buyer as soon as possible and agree on a new delivery time and conditions.

4.6. The Seller is not liable for non-delivery or late delivery of goods if this is due to the fault of third parties or to the Buyer's acts or omissions.

4.7. If delivery by courier service is chosen, the goods ordered by the Buyer are delivered to the address registered/specified by the Buyer in the Shop system. The Buyer undertakes to accept the goods in person.

4.7. If delivery to a self-service parcel locker or pickup point is chosen, the goods are delivered to the specific self-service parcel locker specified by the Buyer, and the Buyer must collect the goods within the storage periods applied by the Partners.

4.8. If delivery of the goods is impossible through the fault of the Buyer or due to circumstances depending on the Buyer, the goods will not be sent again (unless the Buyer pays additionally for repeat delivery), and money paid in advance for the goods will be refunded less the delivery charge.

4.9. The Buyer agrees that in exceptional cases delivery of goods may be delayed due to unforeseen circumstances beyond the control of the Seller and/or the Partners' services or staff. In such cases, the Seller undertakes to contact the Buyer immediately and agree on the delivery arrangements.

4.10. In all cases, the Seller is released from liability for failure to meet delivery deadlines if the goods are not delivered to the Buyer, or are delivered late, through the fault of the Buyer or due to circumstances depending on the Buyer.

4.11. On delivery, the Buyer must check the condition of the parcel packaging and the delivered Goods together with the courier's representative. If the Buyer does not check the condition of the parcel packaging and the Goods and does not record any damage/defects to the parcel packaging and the Goods, the parcel is deemed to have been delivered undamaged and the delivered Goods to be of good quality and in proper condition. When collecting goods from a self-service parcel locker, if damage/defects to the parcel packaging and the Goods are found, the Buyer must immediately inform the Seller and/or the representatives of the parcel locker operator.

5. Withdrawal from the contract. Exchange and return of goods

5.1. The Buyer has the right, without giving any reason, to return goods and withdraw from the distance contract within fourteen days by notifying the Seller in writing by email at [email protected] no later than 14 (fourteen) calendar days from the date of delivery of the goods or the date of conclusion of the Contract (if the goods have not yet been delivered at the time of withdrawal from the Contract).

5.2. Having submitted a written notice of withdrawal from the contract, the Buyer must return the goods (if delivered) no later than within 14 (fourteen) calendar days by sending them to the Seller's registered address. The Buyer bears only the direct costs of returning the goods, unless under the contract these costs are borne by the Seller or the Seller has failed to properly inform the consumer that the consumer will have to bear these costs.

5.3. The Seller shall refund to the Buyer all sums paid by the Buyer for the purchase and delivery of the Goods no later than within 14 (fourteen) calendar days. The Seller has the right to withhold the refund until the goods have been returned to the Seller or until the Buyer provides proof that the Goods have been sent to the Seller.

5.4. Goods returned on the grounds set out in clause 5.1 of the Rules must be undamaged, must not have lost their commercial appearance (labels not removed or damaged, protective films not torn off, etc.) or their consumer properties, and must not have been used. The goods must be returned in their original packaging, complete as received by the Buyer, together with the proof of purchase and other documents. If the goods are incomplete, damaged, faulty or not properly packaged, the Seller has the right to refuse to accept the goods, not to exchange them and not to refund the money paid by the Buyer for them.

5.5. A Buyer who has purchased defective Goods and has recorded this in accordance with the procedure set out in clause 5.1 of the Terms and Conditions of Sale has the right, within 14 (fourteen) calendar days of delivery/collection of the Goods, to apply to the Seller with a request to:

5.5.1. replace them with equivalent goods of adequate quality;
5.5.2. reduce the purchase price of the Goods;
5.5.3. unilaterally terminate the Contract and refund the price paid for the Goods.

5.6. In the case referred to in clause 5.5.1 of the Rules, the Seller covers the costs of returning the Goods and delivering the equivalent goods.

5.7. In the case referred to in clause 5.5.3 of the Rules, the Seller refunds to the Buyer the price paid for the Goods, including delivery costs, and also covers the costs of returning the Goods to the Seller.

5.8. In all cases, no refund is given to the Buyer for Goods that have obviously been damaged intentionally or through negligence by exposure to water, high temperature, sharp objects or the like, where the Buyer did not detect and record such damage in accordance with the procedure set out in clause 4.9 of the Rules.

5.9. If the Buyer receives Goods other than those ordered, the Buyer shall inform the Seller no later than within 3 (three) working days, and the Seller undertakes to replace them with the correct Goods at its own expense.

5.10. If the Seller does not have the ordered Goods, it shall refund the money paid by the Buyer for the Goods no later than within 14 (fourteen) calendar days of the date of the order, informing the Buyer of the situation accordingly.

5.11. A Buyer who considers that their rights and legitimate interests have been infringed by UAB Švenčionių vaistažolės has the right to apply to the State Consumer Rights Protection Authority, Vilniaus g. 25, LT-01402 Vilnius, website https://www.vvtat.lt/, or via the centralised online dispute resolution platform (ODR) https://webgate.ec.europa.eu/odr, or to bring the matter before a court.

6. Exchange of information

6.1. The Seller sends all notices and otherwise communicates with the Buyer using the email address or telephone number provided by the Buyer.

6.2. The Buyer sends all notices and questions and otherwise communicates by email ([email protected]) or by phone (+37066529579).

7. Final provisions

7.1. These Rules have been drawn up in accordance with the legal acts of the Republic of Lithuania, and the law of the Republic of Lithuania applies to the relations arising from them.

7.2. In the event of damage, the party at fault shall compensate the other party for direct losses in accordance with the procedure and on the grounds established by the laws of the Republic of Lithuania.

7.3. All disagreements arising from the performance of these Rules are resolved by negotiation. If no agreement can be reached, disputes are resolved in accordance with the procedure established by the laws of the Republic of Lithuania.

8. Cookies

8.1. Cookies: We use cookies to obtain information about how you use our Website. Cookies allow us to improve and simplify the user experience of our Website. In essence, the information does not include any data that would allow us to identify you individually as a natural person. We will process your data using cookies for as long as the consent you have given remains valid.